Shipping Policy

Thank you for shopping with NiqPouches.com. We are committed to providing reliable shipping for adult customers in selected international destinations.

All orders are processed and shipped from Sweden. Orders are normally processed within 1–2 business days, excluding weekends, Swedish public holidays, and any additional verification that may be required for age-restricted products.

Shipping Methods

We currently offer selected shipping options through carriers such as PostNord and UPS, depending on the destination country and the options available at checkout.

Available shipping methods, delivery estimates, and shipping costs are shown at checkout before you complete your order.

PostNord Tracked Delivery

PostNord tracked delivery may be available for selected destinations.

Tracking information will be provided once your order has been dispatched. Estimated delivery times vary by destination and may be affected by customs processing, local postal services, and other factors outside our control.

UPS Standard & UPS Express Shipping

UPS Standard and UPS Express shipping may be available for selected destinations.

A tracking number will be provided once your order has been shipped. You can track your order directly through UPS using the tracking information provided.

Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method, destination country, order size, and any applicable shipping offer.

If free shipping is available for your destination, this will be shown at checkout.

Delivery Times

Delivery times shown on NiqPouches.com or at checkout are estimates only and are not guaranteed.

Delivery may be delayed due to carrier delays, customs clearance, local import procedures, incorrect address details, holidays, severe weather, high shipping volumes, or other circumstances outside our control.

NiqPouches.com is not responsible for delays caused by shipping carriers, customs authorities, local postal services, or other third parties.

Customs, Duties, Import Fees and Taxes

International orders may be subject to customs duties, import taxes, VAT, carrier handling fees, inspection fees, brokerage fees, or other local charges when the package arrives in the destination country.

Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

Customs authorities in the destination country may inspect packages and may request additional information, payment of duties or taxes, or other documentation before releasing the parcel.

NiqPouches.com cannot control or predict customs decisions, customs processing times, import charges, carrier handling fees, or local tax requirements.

Customers are responsible for checking whether nicotine pouches may be legally imported for personal use in their country or region before placing an order. Local rules, customs handling, duties, taxes, and import requirements may vary by destination and may change over time.

If a package is delayed, held, returned, refused, seized, or destroyed by customs or another authority due to local import rules, unpaid fees, restricted products, or failure to provide requested information, NiqPouches.com may be unable to refund the order or shipping cost.

Countries We Ship To

We ship internationally to selected countries where checkout is available.

Shipping availability, delivery times, customs handling, import rules, duties, taxes, and available carriers may vary depending on the destination.

For destination-specific information, please visit our International Nicotine Pouch Shipping Guide

If your country or region is not available at checkout, we are currently unable to process orders to that destination.

Age-Restricted Products

Products sold on NiqPouches.com contain nicotine, an addictive substance. They are intended only for adult nicotine users aged 21+ or the legal minimum age in your jurisdiction, whichever is higher.

By placing an order, you confirm that you are legally allowed to purchase and receive nicotine products in your country or region.

Orders may be subject to age verification, adult signature requirements, or other checks depending on the destination and carrier.

Failed Delivery, Incorrect Address or Refused Parcels

Customers are responsible for providing complete and accurate shipping information at checkout.

NiqPouches.com is not responsible for failed delivery caused by incorrect address details, missing delivery information, refusal of delivery, unpaid customs charges, import restrictions, or failure to collect a parcel.

If a parcel is returned to us, refund eligibility may depend on the condition of the returned products and any shipping, customs, carrier, or return costs incurred.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer service team at:

info@niqpouches.com